Booking Policies
Last Updated: February 3, 2026
These Booking Policies apply to all services booked with LAVR Cleaning & Care (“LAVR,” “we,” “our,” or “us”). They are designed to protect both our clients and our service team by setting clear expectations, supporting efficient scheduling, and maintaining professional service delivery.
By booking with LAVR, you acknowledge and agree to the following policies.
1. DEPOSIT & PAYMENT
• A 50% non-refundable deposit is required for all services at the time of booking to secure your appointment and reserve labor.
• The remaining balance is due prior to the start of service, unless otherwise agreed in writing.
• Services are performed upon confirmation of full payment.
Accepted payment methods: Square, Zelle, Apple Pay, or invoice.
2. CANCELLATIONS & RESCHEDULING
• A minimum of 48-hour notice is required to cancel a scheduled service.
• Cancellations made with less than 48-hour notice will result in forfeiture of the deposit.
• One reschedule may be permitted with at least 24-hour notice, subject to availability.
• Cancellations made within 4-hour of service deployment (including when staff is en route or scheduled to arrive) will result in full deposit forfeiture.
These policies allow us to manage scheduling responsibly while respecting our team’s time and commitments.
3. ACCESS & LOCKOUTS
• Clients are responsible for ensuring timely access to the service location.
• If access is not available upon arrival, our team will wait up to 20 minutes.
• If access is not granted within that window, the appointment is considered a lockout.
• Lockouts are billed at 100% of the service cost, as time and labor have already been allocated.
4. SERVICE SATISFACTION
• Any service-related concerns must be reported within 24 hours of service completion.
• Concerns should be submitted with photos when applicable.
• At LAVR’s discretion, a re-service or credit may be offered.
• Refunds are not issued after service completion. Service-related concerns are handled in accordance with this Service Satisfaction policy.
5. PRICING & ESTIMATES
• Pricing is based on property size, scope of work, condition, and service type.
• Estimates are provided in good faith based on information supplied by the client.
• Final pricing may be adjusted if the actual scope differs from what was disclosed.
• Examples include excessive buildup, heavy pet hair, post-event conditions, or incorrect property size/details.
• Any necessary pricing adjustments will be communicated prior to service whenever possible.
6. TRAVEL & SERVICE AREAS
LAVR is based in Lower Manhattan (below 60th Street).
• Travel fees apply outside this base zone and are confirmed prior to service
• We proudly serve all five boroughs of NYC and Long Island
• Specific travel fees are confirmed prior to service
7. POLICY ACKNOWLEDGMENT
Booking a service with LAVR confirms that you have reviewed and agreed to these Booking Policies, as well as our Terms & Conditions and Privacy Policy.
QUESTIONS?
If you have questions regarding these policies, please contact us: