Terms & Conditions
Last Updated: February 3, 2026
By booking services with LAVR Cleaning & Care (“LAVR,” “we,” “our,” or “us”), you (“Client,” “you,” or “your”) agree to the following Terms & Conditions. Please read them carefully before requesting or booking services.
1. SERVICES PROVIDED
LAVR provides premium cleaning services for:
• Residential properties
• Short-term rental turnover cleanings
• Select commercial spaces
Services are offered throughout New York City and surrounding areas, subject to availability.
Service Availability
• All services are subject to confirmation
• LAVR reserves the right to refuse service to any property or client at its discretion
• Estimates are valid for 7 days unless otherwise stated
2. BOOKING & PAYMENT
2.1 Booking Confirmation
• A booking is not confirmed until payment requirements are satisfied
• A 50% non-refundable deposit is required to reserve time and labor allocation
• The remaining balance must be paid prior to the start of service, unless otherwise agreed to in writing.
LAVR does not perform services without payment confirmation.
3. CANCELLATIONS, RESCHEDULING & ACCESS
Cancellation, rescheduling, access requirements, lockouts, and travel fees are governed by our Booking Policies, which are incorporated into these Terms & Conditions by reference.
Clients are responsible for reviewing the Booking Policies prior to confirming service.
4. SERVICE EXPECTATIONS & SATISFACTION
• Clients must report any service-related concerns within 24 hours of service completion to be eligible for review.
• Concerns must be submitted with supporting photos when applicable
• At LAVR’s discretion, a re-service or credit may be offered
• No refunds are issued once service has been completed
5. CLIENT RESPONSIBILITIES
Clients agree to:
• Provide accurate service details and access instructions
• Secure pets during service appointments
• Ensure utilities (water, electricity) are available
• Remove fragile or valuable items prior to service
LAVR is not responsible for damage resulting from pre-existing conditions, improper installation, or undisclosed hazards.
6. LIMITATION OF LIABILITY
To the fullest extent permitted by law:
• LAVR shall not be liable for indirect, incidental, or consequential damages
• LAVR’s total liability shall not exceed the amount paid for the service in question
7. FORCE MAJEURE
LAVR shall not be held liable for delays or service disruptions caused by events beyond our control, including but not limited to severe weather, natural disasters, government restrictions, or emergencies.
8. WEBSITE USE
Use of our website is subject to these Terms & Conditions and our Privacy Policy. Unauthorized use, duplication, or misuse of website content is prohibited.
9. GOVERNING LAW
These Terms & Conditions are governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles.
10. MODIFICATIONS
LAVR reserves the right to update or modify these Terms & Conditions at any time. Continued use of our services or website constitutes acceptance of any changes.
11. CONTACT INFORMATION
For questions regarding these Terms & Conditions, please contact:
LAVR Cleaning & Care